Roundtable
Jun 05 | 01:45 pm - 02:30 pm

THE CUSTOMER SERVICE REVOLUTION:

HOW CAN HR AND LEARNING LEADERS HELP THEIR CUSTOMER SERVICES TEAMS ADAPT TO NEW CUSTOMER EXPECTATIONS?

ROOM A

Description

Due to digital transformation, the customer service function is undergoing a massive change, in all industry sectors. Three HR leaders will share with you how they recruit, train, and develop customer service teams to adapt to the new expectations of the role.  You will hear from Céline Lappas, Deputy HR Director at Dior Couture, Gabrielle Sarrazin, Project Director at Pôle Emploi and Laure Pourageaud, Chief People Experience Officer at Talentsoft.

The speakers